AWD gives you insight into your operations with leading indicators — powerful metrics on how you are doing now, as well as predictors of downstream activity. So you have the monitoring tools and information you need to ensure service levels and quality remain high and SLAs are met with minimal involvement from your IT team.
Integrated dashboards provide front-line supervisors with the information they need to gauge the scope of work their team needs to complete. They get aggregated near real-time information on anything from productivity and efficiency to specific error trends. ETL (extract, transform, load) tools can be used to extract the process data for integration into enterprise data warehouse applications.
In addition, a market-leading work sampling feature allows you to continuously monitor output, so you retain complete control over service quality. This can reduce operational risk while simultaneously increasing global operation efficiency.
Streamlining processes, improving productivity and enhancing customer service for leading financial institutions.
Boosting efficiency by enabling third-party administration without worries about compliance issues.
Offering key benefits for insurers and brokerages in a proven, scalable process management solution.
MBA's CREF 12, February 5-8, Atlanta, GA