Insurance

AWD is a proven, scalable process management solution that provides key benefits for insurers and brokerages
in these areas:

• Complete work management with automated routing and prioritization, as well as real-time management information dashboards that detail the exact amount of work outstanding by multiple categories.
• End-to-end process management for multiple locations and third-party providers; this includes proactively balancing workloads across business units to achieve optimal performance, task management capabilities that minimize training time and the flexibility to change work rules as needed.
• Improved personnel management with a common repository that defines employees to the system by role, the type of work they are eligible to handle and their skill level; built-in quality controls allow the manager to set a variety of monitoring techniques.

The results are better, more efficient processes that lower operating costs and improve service to both agents and policyholders. Status of requests or pending business can be provided to agents over the Internet. Users have a consolidated view of all the information needed to service a customer including prior service requests, online history log and comments, as well as instant access to associated documents.

General Insurance

Many insurers use AWD to apply process improvements to customer on-boarding, claims and policy administration operations. The result is significant overall cost savings and a positive impact on customer service and satisfaction levels.

Life Insurance

AWD allows some of the world's leading life insurance companies to automate applications and renewals, speed claims resolution, service customers and agents, and develop sales campaigns. By combining comprehensive document management with sophisticated work delivery and process automation, AWD allows companies in this highly competitive segment to reduce costs and improve customer service.