Financial Services

AWD was developed for use in DST's mutual fund operations. Since then, it has evolved into a comprehensive solution that is used by many of the world's largest financial services companies to streamline processes, improve productivity and enhance customer service.

Banking

AWD improves operational efficiency in high-volume functions, such as new accounts and client services, personal loans, mortgage and credit card processing. It also supports business efficiency and transformation initiatives, such as shared service operations to optimize process efficiency, and lower operations costs without compromising customer service.

Banking services include:

• Lending

Mutual Fund Companies

AWD supports more than 100 million mutual fund accounts in the United States by providing a key component of DST's business process outsourcing (BPO) operation. In the UK, 40% of the Personal Equity Plan (PEP), Individual Savings Account (ISA) and UK unit trust market is administered using AWD. The solution allows companies to reduce administration and operational costs and automate manual processes.

Investment Advisors and Broker/Dealer Organizations

AWD reduces processing time, provides monitoring and audit trails, and enables a unified view across multiple systems. It also streamlines advisor service management, improves the account opening process and makes staying in compliance much easier. The net result is better operational efficiency and much greater broker satisfaction.

Retirement Plan Providers

AWD simplifies operations by making it possible to codify rules and centralize processing for hundreds of unique products. It streamlines access to key processes and product information, allowing allocation of work across a broader segment of employees. Providers can make better use of their staff resources while staying in compliance and maintaining a high level of customer satisfaction.

Other Financial Service Providers

AWD's ease of integration, monitoring, process improvement and work allocation functions mean it also supports mortgage companies, third-party administrators, global asset management companies and other financial service providers.