Lending

Compliance & Regulatory Ease

With the passage of the Dodd Frank Act, its some 4500 new regulations and the creation of the Consumer Finance Protection Bureau, regulatory pressure is set to increase more than any time in history.

AWD delivers higher degrees of automation and straight thru processing to your operations reducing risk and ensuring compliance. With AWD lenders can follow existing regulations, adapt to new regulations quickly and stick to the business of providing great customer service and building profits.

AWD provides:

• Audit trails and history related to every loan transaction
• Automated quality checks.
• Built in business rules to guide processing.
• Robust monitoring feature providing information on employee quality.

Customer Centricity

We provide organizations customer friendly processes and interactions ensuring you are delivering the experiences customers’ demand. It’s simple – people want to do business with people and companies they like.

AWD handles customer interactions from end to end by providing:

• The ability to capture content from any source – e-mail, text, fax, social.
• Increased automation reducing the number of days in the loan process.
• Business rules and quality checks to ensure customer needs are handled quickly and accurately.
• The ability to truly KNOW YOUR CUSTOMER – aggregates customer data into one repository providing analytics and cross selling opportunities.
• An embedded communications feature that delivers information to your customer in their desired delivery channel.

Operational Transparency

AWD provides management with view into the health of the business. This includes real time analytics into your work and people allowing you to turn knowledge into action to enhance performance, quality and customer experiences.

AWD provides:

• Quickly configurable, out of the box, management dashboards for visibility into the process, work, and people.
• Dashboard views into your entire loan process – from Origination to Underwriting, Closing, Post-closing, Shipping and Servicing.

Operational Efficiency

Delivering bottom line impact in a marketplace where there is more competition and tighter margins means companies need to identify ways to reduce waste and expense without effecting service, quality or compliance. This is AWD’s bread and butter!

Increased automation and straight thru processing streamline the loan process and increase customer satisfaction by reducing the number of the days and cost to execute a loan.

Specifically, AWD can support:

• Capturing incoming forms, documents, and data automatically at the beginning of the loan process.
• Accessing forms, documents, and data quickly and easily through an intuitive and powerful user experience –portal to mobile to tablet.
• Integration with Core banking, Loan Origination, and Compliance applications to share data across the enterprise eliminating silos.
• Distributing loan documents and work driven by business rules ensuring the right employee completes the work that most closely matches their skill level and experience.
• Automating low level tasks and pushing the high value tasks to your knowledge workers.