Knowledge

Articles and White Papers

 

AWD: An Analyst’s View

By Bruce Silver, independent industry analyst and consultant who focuses on business process management. He is also the founder and principal of BPM Essentials, a leading provider of BPMN training.

 

A Short Guide To The Evolution of IT

The next decade will witness considerable changes in the way businesses operate. This article explores how to make the best use of both in-house and external knowledge with a combination of traditional workflow functionality and commoditized technology.

 

SOA ... Now What?

A discussion around the value of Service Oriented Architecture (SOA) strategies and the opportunity to leverage process management strategies and technologies to deliver true business benefits.

 

Doing More With Less - The challenges faced by lenders in today’s demanding business environment

This article looks at how the right sourcing model can assist lending companies in lowering costs without compromising customer service.

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Boosting efficiency by enabling third-party administration without worries about compliance issues.

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Offering key benefits for insurers and brokerages in a proven, scalable process management solution.

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Delivering the right work to the right person in the right priority to make the most of resources.