Retail Banking
The Client
Major bank with 12 loan-processing centers across the U.S.
The Challenges
- Routing paper files to loan processing centers was slowing down closing of loans.
- Priority work was difficult to identify and keep moving through the system.
The Solution
By integrating AWD with existing LOS and imaging technology and establishing business rules, loan files were automatically routed to 12 processing centers. This allowed the bank to institute global services, with fulfillment based out of India.
The Results
- Loan processing was streamlined and capacity increased, with an additional 45,000 to 60,000 loans per month.
- Priority loans were closed within five days.
- Multimillion-dollar savings were recognized by consolidating loan centers and establishing offshore processing.
- Scalability allowed the bank to meet new business retail demand.
Offering key benefits for insurers and brokerages in a proven, scalable process management solution.
Monitoring and auditing tools to make it easier to stay in compliance with changing regulations.
Delivering the right work to the right person in the right priority to make the most of resources.